Data Privacy
SurveytoUnion conforms its privacy and security practices to applicable laws, codes, and regulations, including, without limitation, the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
As used in this Policy, “personal data” and “personal information” mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked with a particular data subject, consumer, or household. Personal information includes information such as real names, postal addresses, email addresses, and social security numbers.
Under CCPA’s broad definition, “personal information” may also include unique identifiers, IP addresses, biometric information, internet or other network activity (such as browsing history, search history, etc.), geolocation data, audio/visual data, and even inferences which may be drawn from any of the above to create a profile about a consumer.
SurveytoUnion may collect personal information when you voluntarily provide it, or when we receive it from third parties who have secured your consent to share it. Your participation in a survey or other research is voluntary. Surveys and other research administered by SurveytoUnion’s clients, partners or other third parties and the information collected therein are not subject to this Policy; provided, however, that if SurveytoUnion collects personal information in connection with a third party’s survey or research, such personal information collection is subject to this Policy.
We use your information to operate, evaluate, and improve our business, including for such purposes as developing new products and services, managing our communications, and analyzing our products. If you provide us with your name and contact information, we will use this information to answer requests from you, communicate with you regarding any services we are providing to you, inform you about new products and services (unless and until you opt-out of marketing information), and deliver email updates, newsletters, or other communications to which you’ve subscribed. We may also use information derived from cookies, pixels, and other technologies to determine your interests in particular surveys, advertisements, and other communications.
Any e-mail communications to you regarding new products and services, or any email updates, newsletters, or other communications to which you’ve subscribed, will contain a link with instructions for how to opt out of future communications of that type.
In the previous 12 months, we’ve collected, used, and shared personal information as described below:
| Info Collected | Sources of Info | Business Purposes | Shared With |
| Names, email addresses, phone numbers | Provided directly via the Site, or direct communications with SurveytoUnion | Incentive fulfillment, communicating with you; newsletters; advertising new offerings; to communicate insights to our clients | Third-party service providers, SurveytoUnion Clients (with your consent) |
| Log files, including Internet Protocol (IP) address, browser type, ISP, browser language, the date and time of your request, operating system, referring/exiting pages, clickstream data, plug-in etc. | Collected directly from online users | Analyzing web traffic and survey usage, optimizing survey platforms for different operating systems and analyzing authenticity of respondent; to communicate insights to our clients; to support and optimize Channel Watcher videos | Third-party service providers, SurveytoUnion Clients |
| Browsing information, such as date and time you visited our website, number of pages you viewed, time in seconds you spend on each page, and details of the any website you visited before and/or after participation in one of our surveys or other research program | Collected from internet cookies attached to users while visiting website. | Site optimization for different operating systems. User optimization for survey participation and future research; to support and optimize Channel Watcher videos | Third-party service providers, SurveytoUnion Clients |
| Self-reported demographics (i.e. age, gender, education, etc.) | Provided directly via the Site, or direct communications with SurveytoUnion | Communicating with you for new offerings and opportunities; to communicate insights to our clients | Third- party service providers, SurveytoUnion Clients |
| Self-reported firmographics (i.e. employment-related information such as title and profession etc.) | Provided directly via the Site, or direct communications with SurveytoUnion | Communicating with you for new offerings and opportunities; to communicate insights to our clients | Third- party service providers, SurveytoUnion Clients |
| Self-reported profile information (i.e. political affiliation, technology usage, consumer preferences and ownership etc.) | Provided directly via the Site, or direct communications with SurveytoUnion | Communicating with you for new offerings and opportunities; to communicate insights to our clients | Third- party service providers, SurveytoUnion Clients |
| System Metrics inclusive of survey status (completed survey, terminated etc.) Length of time spent in a survey. | Collected via internet survey redirection | Analyzing survey usage and tracking successful completion of a survey; to communicate insights to our clients | Third-party service providers, SurveytoUnion Clients |
CCPA defines the term “sell” broadly. Its meaning includes “renting, releasing, disclosing, disseminating, making available, [and] transferring…for monetary or other valuable consideration.”
Under this definition, and the CCPA’s broad definition of “personal information,” we may “sell personal information” about you to our vendors or other partners, such as your contact information or certain combinations of anonymized or pseudonymized demographic and other information.
Categories of information we’ve “sold” in the previous 12 months include:
| Categories |
| Log files, including Internet Protocol (IP) address, browser type, ISP, browser language, the date and time of your request, operating system, referring/exiting pages, clickstream data, plug-in etc. |
| Self-reported demographics (i.e. age, gender, education, etc.) |
| Self-reported firmographics (i.e. employment-related information such as title and profession etc.) |
| Self-reported profile information (i.e. political affiliation, technology usage, consumer preferences and ownership etc.) |
| System Metrics inclusive of survey status (completed survey, terminated etc.) Length of time spent in a survey. |
Categories of information we’ve otherwise disclosed for a business or commercial purpose (for example, for confidential use by our service providers) in the previous 12 months include:
| Categories |
| Log files, including Internet Protocol (IP) address, browser type, ISP, browser language, the date and time of your request, operating system, referring/exiting pages, clickstream data, plug-in etc. |
| Self-reported demographics (i.e. age, gender, education, etc.) |
| Self-reported firmographics (i.e. employment-related information such as title and profession etc.) |
| Self-reported profile information (i.e. political affiliation, technology usage, consumer preferences and ownership etc.) |
| System Metrics inclusive of survey status (completed survey, terminated etc.) Length of time spent in a survey. |
If you are a California resident, you also have the following special rights:
Your Right to “Know” and to Request Deletion
You have the right to know the categories and specific pieces of personal information we have collected about you. You have the right to know the categories of sources from which the personal information has been collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.
Your right to request deletion of personal information we’ve collected or maintain.
To exercise these rights contact us at contact@surveytounion.com. We may ask you to provide additional information, such as first and last name and email in order to verify who is making the request.
Please note that any requested disclosures will only apply to the 12-month period preceding the request, and you are entitled to request disclosure regarding your personal information twice in any 12-month period.
Your Right to Opt-Out of the “Sale” of Your Information
You have the right to opt out of the sale of your personal information. For more information on how to opt out, please contact us at contact@surveytounion.com.
Your Right to Non-Discrimination
You have the right not to receive discriminatory treatment by SurveytoUnion for the exercise of the privacy rights conferred by the CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please understand, however, that certain exercises of your rights may render it impossible for us to render services to you.
Your Right to Use an Authorized Agent
You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided below. In order to verify you have authorized an agent we will require a signed, written authorization from you.
Verification Process
If you make a request to access or delete your information, or to opt out of the sale of your personal information, we may ask you for additional information to verify your identity. This information may include: your full name, birth date, phone number, email address, or other basic personal information about you that we already have on file.
Some browsers have a “do not track” feature that lets you tell websites you do not want to have your online activities tracked. Because these features are not yet uniform, we do not presently respond to “do not track” signals. We will treat any “do not track”, “do not sell”, or similar signals as opt-out requests under the CCPA.
SurveytoUnion shall remain liable under the EU-US Privacy Shield Principle of Accountability for Onward Transfer if its sub-processors process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove we are not responsible for the event giving rise to the damage. If you are visiting this website from a country other than the country in which our servers are located, your communications with us will result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to such cross-border transfers. In the case of data transfers from the EEA and Switzerland, the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks apply.
Participation in our research communities and all survey invitations are always voluntary. A member can always willingly not participate in a particular opportunity or terminate their membership. If a panel member desires to end his or her membership with surveytounion, such panel member may terminate their membership by (a) following the instructions set forth in their membership account, (b) sending an email request to contact@surveytounion.com from the email address associated with their membership, or (c) selecting the opt-out link contained in each email invitation sent to members of our research communities and following the applicable steps. Regardless of the method used, opting out deactivates the member’s account and terminates their membership (including all redemption reward points earned). SurveytoUnion will then deactivate the applicable membership account and the individual will not receive any further opportunities.
If you have questions or concerns regarding this Privacy Policy, you can contact us by e-mail:contact@surveytounion.com
